Reporting a Bin Issue

We understand that a missed bin or a damaged lid can be a major inconvenience. To get your service back on track as quickly as possible, please follow the steps below.

How to Lodge a Report

To ensure your request is tracked and actioned, please contact JR Richards directly using one of the following methods:

Note: Please report missed bins within 24 hours of your scheduled collection day to ensure a recovery vehicle can be dispatched to your area.

Information You Will Need

When contacting the service provider, please have the following details ready:

  1. Property Address: The exact location where the bin is located.
  2. Service Type: Specify if it is Red (General Waste) or Yellow (Recycling).
  3. Nature of Issue: Missed collection, damaged bin, or stolen bin.
  4. Placement: Confirm the bin was out by 6:00 AM and placed at the kerbside.

What Happens Next?

Stage

Action

Expected Timeline

1. Complaint

Contact phone number or email as above

Same day

2. Assessment

JR Richards verifies the truck’s GPS and camera data.

Within 24 Hours

3. Resolution

Urgent: Safety, Property Damage, or traffic hazard, etc.

Same day

Missed bin

1–2 Business Days

Repair/replacement bin.

5 Working Days

 

If your query is not resolved according to the above timeline, you may like to contact Dungog Shire Council:

Email: shirecouncil@dungog.nsw.gov.au

Phone: 02 49957777

 

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