Business Improvement Strategy

Dungog Shire Council is committed to continuously improving the way it works so it can deliver better services and outcomes for our community, now and into the future.

What is this strategy about?

The Business Improvement Strategy 2026-2035 sets out how Council will improve its internal operations, systems and service delivery over the next decade. It is our roadmap for becoming a more efficient, capable, and responsive organisation.

Our five focus areas

The strategy is built around five strategic pillars, each targeting a different area of organisational improvement.

• Digital transformation - Modernising our technology and systems to work smarter and serve the community better.
• Service excellence - Delivering consistent, responsive, high-quality services that meet community needs.
• Financial sustainability - Making the most of existing resources while building capacity for future investment.
• Engagement and collaboration - Strengthening how we engage with the community and work together as an organisation.
• Organisational development and leadership - Building the skills, culture and workforce needed to deliver ongoing improvement.

How will the strategy be delivered?

Improvements are sequenced across three delivery horizons, recognising that some things can be done immediately while others require more planning, investment or capability to build first.

• In Progress or Completed to 2026

  Work already done that establishes the foundation for everything ahead including major technology upgrades, new systems and improved governance processes.

• Short-term priorities 2026–2029

  No and low-cost initiatives that deliver real value quickly such as better online services, improved internal processes and smarter use of existing tools.

• Long-term strategic initiatives 2029–2035

Bigger, more complex initiatives that build on earlier work.